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Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (217) 787-1084.
What are the Hospital hours?
Monday - Thursday: 7:00 am to 6:00 pm
Friday: 7:00 am - 5:00 pm
Saturday: 8:00 am - 1:00 pm
Do I need to have an appointment?
Yes, patients are seen by appointment.
What forms of payment do you accept?
Cash, Check, Mastercard, Visa, Discover, American Express, and CareCredit.
Can I make payments?
Payment is required at the time of service.
Can I board my pet at your clinic?
No, we do not offer boarding services at our clinic. We can gladly recommend a facility for your pet.
Common Questions About Surgery
What time does my pet need to be at the clinic when they are schedule for surgery?
We ask that your pet be dropped off at the clinic between 7-8 am. This allows the doctors enough time to perform a physical examination and for any pre-anesthetic screenings to be completed before surgery.
What are the pre-anesthetic screenings?
Your pet will undergo a thorough examination to ensure that your pet is healthy enough to undergo the surgical procedure. The screenings that are performed on your pet are dependent upon their age. All pets will receive a mandatory blood test that is run here in the clinic prior to surgery. This blood work tests the organ functions, blood counts and clotting function of your pet. A current heartworm test is required for dogs over one year of age at the time of surgery. Any patient that is over eight years of age with receive an ECG. The pre-anesthetic screenings are performed to assure safety during surgery and the ability to heal following surgery.
Will my pet have to stay the night?
With most routine surgical procedures your pet will be able to go home anytime after 3 pm the day of surgery. The only exception to this is feline declaws - who are able to go home anytime after 2 pm the day following surgery.
How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 10-14 days following the surgery. This is a no-charge visit and allows are staff to ensure that the surgical site has healed properly.
At what age can I have my pet spayed or neutered?
We recommend spaying or neutering at approximately 4-6 months of age.